• #HotterShoes

    The Hotter VIP Treatment

    Last week Hotter Shoes stores across the UK held a special Hotter VIP Evening for their top customers and I was lucky enough to be invited to attend at the Queensgate store event in Peterborough. The event had been organised by Store Manager Danielle who had worked really hard to offer a great VIP experience […]

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  • Customer Service

    So good customer service DOES exist?!

    Having worked in offices dealing directly with clients and retail for all of my working life before I went on maternity leave in 2008 I can tell you that Customer Service is one of my biggest bugbears. I always prided myself on providing good customer service and do you know something, it wasn’t a tough […]

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  • Pensthorpe

    A Summer Safari at Pensthorpe Natural Park

    Way back in 2012 when we were on holiday in Norfolk we had made plans to visit Pensthorpe but then our plans changed and we found that we didn’t have time to go. When we went back to Norfolk this Summer we made sure that Pensthorpe was one of the first places on our to-do […]

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  • Frankie & Bennys Special Menu 1

    Frankie & Bennys Special Menu

    Before our family holiday, Hubby and I got the chance to don our glad rags and leave the tiddlers at home with my Mum for a ‘date night’ at Frankie & Benny’s. We had been invited by Frankie & Benny’s to try out their Specials Menu so we chose to visit the restaurant at Springfields […]

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  • Examples of Good Customer Service

    I would like to start this post by saying that I have not been asked to write this post by anyone, I just believe in pointing out when someone is doing a good job as we are always quick to point out when someone is doing a bad job so let’s keep the balance and […]

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  • Specsavers

    Specsavers – Excellent Customer Service

    We were asked by Specsavers if we would like the opportunity to review their customer service and since I don’t need to wear glasses I asked Hubby if he would like to do this review for me. This is what he has to say: We’ve all seen the humorous adds on the TV that sow […]

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