• improving your customer's experience

    The Ultimate Guide to Improving Your Customer’s Experience

    It’s no secret that businesses today need to focus on delivering a great customer experience. In fact, according to Forrester Research, 89% of companies believe that improving customer experience is a top strategic priority. But what does that mean for your business? How can you improve the customer experience, from their first glance on your […]

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  • #HotterShoes

    The Hotter VIP Treatment

    Last week Hotter Shoes stores across the UK held a special Hotter VIP Evening for their top customers and I was lucky enough to be invited to attend at the Queensgate store event in Peterborough. The event had been organised by Store Manager Danielle who had worked really hard to offer a great VIP experience […]

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  • Customer Service

    So good customer service DOES exist?!

    Having worked in offices dealing directly with clients and retail for all of my working life before I went on maternity leave in 2008 I can tell you that Customer Service is one of my biggest bugbears. I always prided myself on providing good customer service and do you know something, it wasn’t a tough […]

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  • Pensthorpe

    A Summer Safari at Pensthorpe Natural Park

    Way back in 2012 when we were on holiday in Norfolk we had made plans to visit Pensthorpe but then our plans changed and we found that we didn’t have time to go. When we went back to Norfolk this Summer we made sure that Pensthorpe was one of the first places on our to-do […]

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  • Frankie & Bennys Special Menu 1

    Frankie & Bennys Special Menu

    Before our family holiday, Hubby and I got the chance to don our glad rags and leave the tiddlers at home with my Mum for a ‘date night’ at Frankie & Benny’s. We had been invited by Frankie & Benny’s to try out their Specials Menu so we chose to visit the restaurant at Springfields […]

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