Christmas is coming thick and fast so we wanted to get the children into the Christmas spirit this weekend by putting up our decorations and making the house look festive. The children each have a small tree in their bedrooms, they have a medium sized white one in their playroom and we have a large tree in the lounge. But this year we decided that we wanted to get a slim tree to go in the dining room (because there isn’t oodles of space in there! So once all the decorations were up we made our way out to check out the trees in town, we visited a few garden centres and then we saw a couple we liked in B&Q but suddenly remembered we hadn’t tried Argos. So at 4pm on a cold and drizzly Sunday afternoon we bundled the children into Argos and saw a tree in their Christmas book which we thought would fit the bill. It said it was a slim canadian pine, emphasis on the slim – perfect?!?!
When we got home we opened the box, took out the main stem and added two branches to the bottom before realising that the tree was far from how we would describe slim so we put the bits back in the box, taped it back up and decided we would return it today. This morning, with two very snotty children (lovely cold doing the rounds in our house at the moment!) we made our way back to Argos. Have you ever tried pushing a pushchair, carrying a Christmas tree and holding a pre-schoolers hand all at the same time? It’s no easy task let me tell you!! After negotiating crossing the road safely we made our way into Argos and waited patiently in the queue for our turn to be served.
Within a few minutes I was called to the desk where I placed the Christmas tree and said “I’d like a refund please, the tree wasn’t as slim as I’d hoped” only to be told “we don’t do refunds on Christmas trees”. Oh! This was the first I had heard of it and I honestly couldn’t understand why? We are weeks away from Christmas, the tree has been packaged back up in exactly the same condition it was sold to me in and so it is in perfectly good condition to be sold again? Now if I was returning a week after Christmas I could understand. I was perfectly happy to stand and wait whilst they checked the contents to make sure it was all there but no, not interested, no refunds on Christmas trees. I pointed out that perhaps this should have been mentioned to me when I purchased the tree, as I would not have purchased it if I had known. I spoke with the Manageress, aka “The Pitbull” who told me, its says no exchange on the bottom of your receipt, bloody useful when I’ve already paid for it! I asked again why this wasn’t pointed out to me at the time of purchase and The Pitbull replied “you are not getting a refund today, goodbye madam”. So I am now stuck with a Christmas tree which is of no use to me and now I don’t have the money to buy a tree which does fit the bill.
When I checked in the catalogue it does say in pt6 typeface at the bottom of the page that returns are not accepted but for something like this I think a larger notice should be on the page stating “no refunds on Christmas trees”. I have shopped at Argos for years but I won’t be doing again – they suck!