Enhancing Customer Experience with Outsourced Call Centres
Trained specialists with product knowledge, problem-solving skills, and customer service experience work in these specialised outsourced call centres.
Customer service
The Ultimate Guide to Improving Your Customer’s Experience
It’s no secret that businesses today need to focus on delivering a great customer experience. In fact, according to Forrester Research, 89% of companies believe that improving customer experience is a top strategic priority. But what does that mean for your business? How can you improve the customer experience, from their first glance on your … Read more
Delight Modern Business Customers With These Options
Make sure your business is as user friendly and accessible to modern business customers. There are a few different ways that you can achieve this.
The Hotter VIP Treatment
Last week Hotter Shoes stores across the UK held a special Hotter VIP Evening for their top customers and I was lucky enough to be invited to attend at the Queensgate store event in Peterborough. The event had been organised by Store Manager Danielle who had worked really hard to offer a great VIP experience … Read more
So good customer service DOES exist?!
Having worked in offices dealing directly with clients and retail for all of my working life before I went on maternity leave in 2008 I can tell you that Customer Service is one of my biggest bugbears. I always prided myself on providing good customer service and do you know something, it wasn’t a tough … Read more
A Summer Safari at Pensthorpe Natural Park
Way back in 2012 when we were on holiday in Norfolk we had made plans to visit Pensthorpe but then our plans changed and we found that we didn’t have time to go. When we went back to Norfolk this Summer we made sure that Pensthorpe was one of the first places on our to-do … Read more
Examples of Good Customer Service
I would like to start this post by saying that I have not been asked to write this post by anyone, I just believe in pointing out when someone is doing a good job as we are always quick to point out when someone is doing a bad job so let’s keep the balance and … Read more
Specsavers – Excellent Customer Service
We were asked by Specsavers if we would like the opportunity to review their customer service and since I don’t need to wear glasses I asked Hubby if he would like to do this review for me. This is what he has to say: We’ve all seen the humorous ads on the TV that sow … Read more
We LOVE John Crane!!
Do you know something? I can’t remember when John Crane first came into our lives but since having children I can’t remember a time without them (John Crane that is, not the children!). Even before I had children, I was always a fan of wooden toys, I think its the taurus in me, I’m earthly, … Read more